Frequently Asked Questions

Yes! We ship to over 180 countries worldwide. Most orders qualify for free international shipping. Shipping costs and timelines are displayed at checkout based on your delivery address.

Delivery times depend on your location:

• USA & Canada: 3–7 business days
• UK & Europe: 5–9 business days
• Rest of World: 7–16 business days

A tracking number is emailed to you once your order is dispatched.

Yes! Orders placed before 2pm (Monday–Friday) on business days are dispatched the same day. Orders placed after 2pm or on weekends are dispatched the next business day.

We use all major carriers including USPS, UPS, FedEx, DHL, and Royal Mail depending on your location. The available options will be shown at checkout.

Yes, we offer free shipping on most orders worldwide! Any applicable shipping costs will be clearly shown at checkout before you complete your purchase. We also run free shipping promotions throughout the year.

Absolutely. Once your order is dispatched, you will receive a confirmation email with your tracking number and a link to track your shipment in real time. You can also log in to your account at any time to view your order status.

Yes, 100% guaranteed. Every product we sell is sourced directly from authorised distributors and brand manufacturers. We do not sell grey market products, imitations, or counterfeits. Every bottle is brand new, sealed, and genuine.

We operate as a lean online retailer with lower overheads than physical department stores. We buy in volume directly from authorised distributors, passing the savings directly to you. Our fragrances are exactly the same products you'd find in-store — just at a fraction of the price.

Yes. Every fragrance we sell is brand new, factory sealed, and in its original packaging. We do not sell testers, samples, or refills unless clearly stated in the product description.

We carry fragrances from 36 world-renowned fragrance houses including Calvin Klein, Christian Dior, Givenchy, Paco Rabanne, Ralph Lauren, Yves Saint Laurent, Hermès, Mont Blanc, Cartier, Oscar de la Renta, Perry Ellis, Elizabeth Arden, Elizabeth Taylor, Laura Biagiotti, and many more. View all brands →

Yes! We stock a wide range of fragrance gift sets, perfect for birthdays, anniversaries, and special occasions. Browse our Gift Sets collection →

We offer a 30-day returns policy. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange, provided the item is unused and in its original sealed packaging.

To start a return, email us at info@worldsuperstorez.com with your order number and reason for return. Our team will respond within 24 hours with instructions and a return authorisation.

Once we receive your returned item and confirm it is in its original condition, your refund is processed within 3–5 business days. The funds will appear back in your original payment account within 5–10 business days depending on your bank.

For hygiene and safety reasons, we are unable to accept returns of opened or used fragrances unless the item is faulty or was sent in error. If you received a damaged or incorrect item, please contact us immediately at info@worldsuperstorez.com.

We are so sorry to hear that! Please email us at info@worldsuperstorez.com within 48 hours of receiving your order, including your order number and photos of the damage. We will arrange a replacement or full refund immediately at no cost to you.

We accept all major payment methods including:

• PayPal (pay now or pay later)
• Apple Pay (Safari on iPhone, iPad & Mac)
• Google Pay (Chrome with saved card)
• Visa, Mastercard, American Express
• Debit & Credit Cards

All payments are SSL encrypted and fully secure.

Absolutely. Our website uses SSL (Secure Socket Layer) encryption — the same technology used by banks. Your personal and payment details are fully protected. We are also a BBB-accredited business with over 20 million satisfied customers.

No. We never store your full card details on our servers. All card transactions are processed securely through our payment providers (PayPal and Shopify Payments) who are PCI-DSS Level 1 compliant.

Yes! PayPal Pay Later options (such as Pay in 4) may be available at checkout depending on your location and eligibility. Simply select PayPal at checkout and choose the “Pay Later” option if available.

Please contact us as soon as possible at info@worldsuperstorez.com or call (01) 415-906-3664. Because we dispatch orders the same day, we can only make changes if your order has not yet been processed. Once dispatched, you would need to use our returns process.

Please first check your spam or junk folder. If you still can't find it, email us at info@worldsuperstorez.com with the email address you used to place the order and we'll resend your confirmation details.

No, you can check out as a guest without creating an account. However, creating a free account lets you track your orders, save your wishlist, view your order history, and check out faster in future.

Yes! Enter your discount or promo code in the discount field at checkout. We run promotions regularly — subscribe to our newsletter to be the first to know about exclusive deals and flash sales.

Eau de Parfum (EDP) contains a higher concentration of fragrance oils (15–20%) and typically lasts 6–8 hours. Eau de Toilette (EDT) has a lower concentration (5–15%) and lasts 3–5 hours. EDPs are generally richer and more intense, while EDTs are lighter and better for daytime or warmer climates.

To maximise your fragrance's lifespan:

• Store in a cool, dark place away from direct sunlight
• Keep away from heat sources and humidity (avoid bathrooms)
• Keep the bottle tightly capped when not in use
• Store in the original box when possible

Properly stored, most fragrances will last 3–5 years.

For the best scent projection and longevity:

• Apply to pulse points — wrists, neck, behind the ears, and inner elbows
• Apply after showering when your skin is clean and slightly warm
• Do not rub wrists together after applying as this breaks down the scent molecules
• Moisturised skin holds fragrance longer — use unscented lotion first

Yes! Try our Scent Finder Quiz → which asks a few quick questions about your preferences and recommends the perfect fragrance for you. You can also email us at info@worldsuperstorez.com and our team will be happy to help you find your perfect scent.